Terms & Conditions

These Terms & Conditions apply to the use of patchedonline.com and purchases made through the website.

By using this website or placing an order, you agree to these Terms & Conditions.

Products

PATCHED offers wearable wellness products.

Information provided on the website is for general informational purposes and is not intended to replace professional medical advice.

Our products are not intended to diagnose, treat, cure or prevent disease.

Customers should follow product directions and warnings and consult a qualified healthcare professional before use if pregnant, nursing, taking medication, living with a medical condition, or unsure whether a product is appropriate for them.

Discontinue use if irritation or an unexpected reaction occurs.

Pricing

Unless otherwise stated, prices displayed on patchedonline.com are in Canadian dollars.

Applicable taxes and shipping charges will be displayed during checkout.

We reserve the right to correct pricing, product information or website errors.

If an error affects an order that has already been placed, we may contact the customer before proceeding.

Payment

Payment is due when an order is placed.

Payments are processed securely through third-party payment providers.

We reserve the right to refuse or cancel orders involving suspected fraud, unauthorized transactions, pricing errors or inventory issues.

If PATCHED cancels an order after payment has been collected, the applicable amount will be refunded.

Shipping

Shipping methods, charges and estimated delivery times will be displayed during checkout where applicable.

Delivery times are estimates and cannot be guaranteed.

Delays may occur because of carriers, weather, holidays, customs, incorrect addresses or circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete shipping address.

If an address needs to be corrected, contact patched@patchedonline.com as soon as possible.

We cannot guarantee that shipping information can be changed after an order has been processed or shipped.

Satisfaction and refund policy

We want customers to be happy with their PATCHED purchase.

If a customer is not satisfied with a purchase, they may contact PATCHED within 14 days of delivery to request a refund.

Approved refunds will cover the purchase price of the product only.

Original shipping charges are non-refundable.

Refunds will be issued to the original payment method.

If PATCHED requests that products be returned, the customer will be provided with return instructions. Customers may be responsible for return shipping unless the product received was damaged, defective or incorrect.

Nothing in this policy limits rights available to customers under applicable consumer protection law.

Damaged, defective or incorrect orders

If an order arrives damaged, defective or incorrect, customers should contact patched@patchedonline.com as soon as reasonably possible and include their order number and photographs where appropriate.

PATCHED will work with the customer to provide an appropriate resolution, which may include replacement or refund.

Subscriptions

Products offered on a subscription basis will automatically renew at the frequency and price disclosed when the customer subscribes.

Customers may cancel their subscription at any time before the next renewal.

There is no subscription cancellation fee.

Cancelling a subscription prevents future subscription charges.

Cancellation does not automatically cancel or refund an order that has already been processed or shipped.

Any order that has already been processed will be handled under the regular refund policy.

Order cancellation

Customers who wish to cancel an order should contact patched@patchedonline.com as soon as possible.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

If an order has already been processed or shipped, the regular refund policy applies.

Promotions

Promotions, giveaways, discounts and special offers may be subject to additional terms.

Unless otherwise stated, promotions cannot be combined and have no cash value.

Intellectual property

The PATCHED name, branding, logo, graphics, website content, product packaging and related intellectual property may not be copied, reproduced or commercially used without authorization.

Website use

Users agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious software or use the website for unlawful purposes.

Limitation of liability

To the maximum extent permitted by applicable law, PATCHED will not be responsible for indirect, incidental, special or consequential damages arising from use of the website or products.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

Governing law

These Terms are governed by the applicable laws of Canada and the Province of Ontario, without limiting mandatory consumer rights that may apply based on a customer’s location.

Contact

Questions about these Terms, purchases, subscriptions or orders can be sent to patched@patchedonline.com.