Privacy Policy
PATCHED respects your privacy and is committed to protecting the personal information you provide when visiting patchedonline.com, placing an order, subscribing to products, contacting us, or interacting with our website.
Information we collect
We may collect information including:
- Name
- Email address
- Billing and shipping address
- Phone number
- Order and purchase history
- Account information
- IP address, browser and device information
- Website activity and cookie information
- Marketing preferences
Payment information is processed securely through our third-party payment processor. PATCHED does not store complete credit card numbers on its own servers.
How we use your information
We may use your information to:
- Process and fulfill orders
- Process payments
- Manage subscriptions
- Provide shipping and tracking information
- Respond to customer service inquiries
- Prevent fraud or unauthorized transactions
- Improve our website and customer experience
- Send marketing communications when consent has been provided
- Meet legal, tax, accounting and regulatory requirements
Service providers
We may share information with trusted service providers where reasonably necessary to operate our business, including payment processors, website and hosting providers, shipping and fulfillment providers, email providers, analytics providers and professional advisers.
These providers may process information in Canada or other countries and may therefore be subject to the laws of those jurisdictions.
PATCHED does not sell customer personal information.
Cookies and analytics
Our website may use cookies and similar technologies to operate the site, remember preferences, understand website traffic and improve our services.
Customers may be able to block or delete cookies through their browser settings. Some website features may not function correctly if certain cookies are disabled.
Marketing communications
If a customer opts in to marketing communications, PATCHED may send information about products, promotions, launches and updates.
Customers may unsubscribe at any time using the unsubscribe link included in marketing emails.
Protecting personal information
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse or alteration.
No electronic transmission or storage system can be guaranteed to be completely secure.
Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting and business requirements.
Access and correction
Customers may request access to personal information we hold about them or request that inaccurate information be corrected, subject to applicable law.
Contact
Questions about this Privacy Policy or how PATCHED handles personal information can be sent to patched@patchedonline.com.
Changes to this policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “Last Updated” date.